Chiaogoo Double Point Stainless Steel Needles

• RETURNS & EXCHANGES
  
  All orders placed our site are non-refundable. If you wish to cancel your order before it has shipped, we will issue you a store credit. We will only offer a refund for your order if we are unable to fulfill it correctly due to any error on our part.
• We are happy to accept returns on yarn for store credit within 90 days of purchase if unused, in original condition, and with the original receipt.
• Please mail your return to:
• Maile Laine – need PO Box address
• 514 947-3005

contact@maillelaine.com

• A store credit will be issued when your return is received. Return shipping charges are not refundable, unless your order was filled incorrectly. We cannot assume responsibility for exchanged items lost or damaged in shipping.
• Please note that we cannot accept exchanges or returns on needles, accessories, notions, or sale items.
• We reserve the right to update or modify these policies at any time and encourage you to review them whenever you use our site.

SHIPPING PRICES

For delivery within Canada:

$12.00 Tracked Parcel; approx. 2 week delivery time. Not insured.
$18.00 Expedited Parcel; they are trackable and insured up to $100.

For orders of $200.00 or more before taxes: FREE TRACKED PARCEL SHIPPING!

For delivery to the Continental US:

$12.00 Tracked Parcel; approx. 2 week delivery time. Not insured.
$22.00 Tracked Parcel; fast service via Canada Post.

For orders of $200.00 or more before taxes: FREE TRACKED PARCEL SHIPPING!

For International delivery including Hawaii, Alaska, and Puerto Rico:

Orders to international locations other than the Continental US are sent via the most appropriate service for your location.

$35.00 Flat Rate, Tracked

Should tracking be unavailable, or additional fees apply, we will contact you before processing your order.

Kindly note we are unable to ship to the United Kingdom or European Union (GPSR) at this time. Certain other countries have restrictions that mean we are unable to ship, or may require more expensive shipping: please contact contact@mailellaine.com if you have any questions.