RETURN & EXCHANGE POLICY
Introduction
All orders placed our site are non-refundable. If you wish to cancel your order before it has shipped, we will issue you a store credit. We will only offer a refund for your order if we are unable to fulfill it correctly due to any error on our part.
We are happy to accept returns on yarn for store credit within 90 days of purchase if unused, in original condition, and with the original receipt.
Please mail your return to:
Maille Laine – 856, rue de Saint-Jovite, Mont-Tremblant, QC, J8E 3J8
579-900-4130
A store credit will be issued when your return is received. Return shipping charges are not refundable, unless your order was filled incorrectly. We cannot assume responsibility for exchanged items lost or damaged in shipping.
Please note that we cannot accept exchanges or returns on needles, accessories, notions, or sale items.
We reserve the right to update or modify these policies at any time and encourage you to review them whenever you use our site